Our Happiness Guarantee (Returns & Refunds)
We hope you are delighted with every item you purchase from oliviaberry. We know that sometimes your plans may change, so we have put in place this policy to resolve any issues smoothly.
1. Changed Your Mind? (Order Cancellations)
If you wish to cancel your purchase, please notify us at your earliest convenience. We offer full refunds for cancelled orders provided the goods have not been manufactured or dispatched. Once your parcel has been shipped out, we will no longer be able to cancel your order.
2. Not Satisfied With Your Item? (Returns)
If the product does not meet your expectations, you may submit a return request within 14 calendar days starting from the date you receive your package.
Important Conditions: Items must remain in the same condition as when delivered — unused, undamaged, and kept inside the original packaging to qualify for return.
Before you begin: Prepare your order receipt or proof of purchase.
Kind Note: Do not send returned goods directly to the manufacturer. Please contact us first, and we will walk you through the return procedure.
Shipping Cost: As a small independent store, customers are responsible for covering return or exchange shipping fees.
3. Refund Workflow
After we receive and inspect your returned merchandise, we will send you an email confirming receipt of your package and update you on your refund status.
If the inspection passes, we will initiate your refund right away. Funds will be returned to your original payment method (credit card and other payment accounts), which usually takes 1–5 business days.
4. Haven’t Received Your Refund Yet?
If the refund has not shown up in your account, please be patient. Banks and card issuers often require extra time to complete the transaction posting. We recommend you:
- Double-check your bank statement
- Contact your credit card provider
- Get in touch with your bank
If you have completed the checks above and still cannot locate your refund after several days, email us at service@oliviaberry.com and we will assist you.
Ready to submit a return request?
Please send an email to our support team at service@oliviaberry.com to obtain the official return shipping address. This ensures your returned parcel is delivered to the correct location.